Hi @markhalifax 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi how do I claim earbuds after upgrade please 

Hey there @Johnburton, please find below details on how to claim:

https://www.idmobile.co.uk/claim-your-offer

If you need further assistance, I’d recommend contacting our live-chat:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler