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I have payed my direct debit which goes out my account every month and has gone out on the pay payment where I have proof of on my bank statement however you have cancelled and suspended my account with if mobile and I wam now unable make calls or have data this is not acceptable as I am fuming at the fact that this has been payed

Hi @Naima Begum 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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