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I downloaded by bill and I can’t understand it and it’s not written with words 

Hi Sacha,

This unfortunately is caused by the latest iOS and Mac preview. If you download the bill and open it in another PDF viewer (e.g. Adobe reader), it will appear fine.

We have a ticket open with Apple and are also looking to provide a change to our bills in the next couple of weeks to work around the issue.

Sorry for the inconvenience with this!

Thanks,

Kieran

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