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esim arrival?

  • 10 June 2024
  • 4 replies
  • 33 views

I’m a new customer awaiting an esim today when my  id mobile goes live. Wonder when that will be ?

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Best answer by andewhite 10 June 2024, 18:00

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Userlevel 8
Badge +10

I’m a new customer awaiting an esim today when my  id mobile goes live. Wonder when that will be ?

Usually at the point you activate the iD Mobile eSIM in your handset, @huddersfielddermot

Thanks but still to receive the email?

 

Userlevel 8
Badge +10

Thanks but still to receive the email?

 

Maybe it was delivered to your mailbox Junk / Spam folder, @huddersfielddermot

Have you asked the iD customer service team about this, using their online Live Chat service?

Just tell the 24/7 iD chatbot you want to “talk to an adviser” - the advisers work until 8pm on weekdays.

Userlevel 7
Badge +6

Hi @huddersfielddermot 

 

An eSIM is typically received in around an hour after the order is accepted and completed, do you have your eSIM now?

 

Tom

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