Alas, it seems iD Mobile have found a loophole, @Mark Picton.
By dispatching an activated SIM card, iD terms state you’re charged for your network connection from the date your order is dispatched - irrespective of whether or not the SIM is used in a handset.
Unless you cancel your order before it’s been dispatched, there’ll be a portion of line rental to pay for the network connection - from the date of dispatch, to the date of disconnection.
Hi @Mark Picton
It sounds like your SIM card was dispatched before it was cancelled, therefore you are being charged for the time it was live, however if you haven’t used it, we can take a look.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom