Hello, I had to block my phone number and phone recently as it was lost but as I've gone to log back into my account I've forgotten my password. I've tried to reset using the link provided but it sends a code to my phone and obviously the SIM and phone are deactivated and I can't activate them without logging into my account. What can I do
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Okay
- Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
- Private message using Facebook Messenger.
- X (formerly Twitter) DM.
The agents work until 8pm on weekdays (6pm at weekends).
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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