Have you tried one or more of the following options for iD support @Colum Mcveigh?

• Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
• By private message using Facebook Messenger.
• By X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

Hi @Colum Mcveigh,

Welcome to the Community!

We hope that you managed to get in touch with the team.

If you still require further assistance, please let us know here.

Kash

Hi @Colum Mcveigh,

Welcome to the Community!

We hope that you managed to get in touch with the team.

If you still require further assistance, please let us know here.

Kash