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Question

How do i delete my Sim card

  • 24 July 2024
  • 3 replies
  • 23 views

I recently switched to an eSIM, my previous sim was a SIM card with giffgaff and I have removed the card but I want to delete the option as well, so that my ID eSIM is the only option.

3 replies

Matthew T
Rank
Userlevel 7
Badge +6

Hey @Jonathan Gillick,

If you’ve removed your old GiffGaff SIM, then iD eSIM should be the only option. If not, let me know which Make & Model you’re using and I'll provide some additional steps.

Thanks.

iD Community Manager
Jonathan Gillick
Rank

I am using an iPhone 12 mini, I removed my physical sim and it still says no sim, has both options so I don’t get the page where I can select what apps use my mobile data and no bars ever come up or the 4G symbol or my network. Also I am unsure on how to set up hotspot.

 

Matthew T
Rank
Userlevel 7
Badge +6

@Jonathan Gillick sorry for the delay getting back to you. Have you figured out a solution to this? Looks like the iD eSIM may not have activated correctly as per that screenshot, you might need a replacement from our Live Chat team. Thanks.

iD Community Manager

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