Hi
Seriously had enough of this company now had on going issues since Feb 2023 and there answer to fixing it is giving me new sim cards, I complained they sent me a letter in the post to phone them had me sat on hold for over 47 minutes so i gave up, emailed them back and now CEO office is ignoring my complaint
Ive looked on CISAS website but cant see iD listed on there who do they use ?
@Chris here you go I did a search for you, here is a link for ID
https://www.commsombudsman.org/raise-dispute/id-mobile
If that link above does not work use their main link and input IDMobile in the search box below.
https://www.commsombudsman.org/
Joe
They may not be ignoring your complaint
I think iD Mobile are allowed 8-weeks to work at resolving your complaint, or send you a deadlock letter. After deadlock or 8-weeks, you can go to the ombudsman. They have online case histories, which might help.
Hi
Welcome to the Community!
The information that
You can click HERE for our complaints procedure.
Please get back in touch if you require further assistance.
Kash
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