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So I got a phone from you and transferred my old number over. I had a text saying the transfer was complete and everything else works except incoming calls. They still go to my old phone not the new one 

Is your old provider’s SIM card still working in your old phone, @Tina Lucking? 
If the old SIM works in the old phone, unfortunately it might be a partial port.  

You’d really need the iD Mobile switching team to investigate, but they only work on weekdays. 

Have you tried using the iD Live Chat to contact customer service, @Tina Lucking? 

Hi @Tina Lucking,

Welcome to the Community!

Just checking if you managed to get in touch with someone.

If you still require assistance, please get back to us here with the information that @andewhite has requested.

 

Kash

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