Skip to main content
Solved

ip address

  • April 29, 2024
  • 1 reply
  • 145 views

Hi. All of a sudden I can’t access my national lottery account as it says my ip address is outside the uk - which it’s not.   Is anyone else having this issue, I have tried with using the broadband and my phone data

Best answer by Tom

Hi @bmr1816 

 

I’m sorry to hear this, are you on a VPN?

 

If the issue happens across both mobile data and Wi-Fi, it sounds like a setting or issue with the device.

 

Tom

View original
This topic has been closed for comments

1 reply

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • Answer
  • May 2, 2024

Hi @bmr1816 

 

I’m sorry to hear this, are you on a VPN?

 

If the issue happens across both mobile data and Wi-Fi, it sounds like a setting or issue with the device.

 

Tom