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Move my old ID phone number to new SIM

  • December 19, 2023
  • 6 replies
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A
New Contributor

Hi. My phone was stolen and I have blocked it. It was a SIM only ID deal.

I have just got a new phone and contract with ID - & new ID SIM but I do not know how to move my old number across to my new phone / SIM?

can anyone help please? 

 

Best answer by andewhite

You’ll probably need to do a triangle port @Alarming, because iD can’t/won’t transfer a mobile number from one iD network connection (iD account) to another iD network connection. 

In essence, a triangle port requires switching the number you want to keep to another service provider, before switching it back to iD to use with the iD account/plan you plan to keep.

 

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    6 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • December 19, 2023

    You’ll probably need to do a triangle port @Alarming, because iD can’t/won’t transfer a mobile number from one iD network connection (iD account) to another iD network connection. 

    In essence, a triangle port requires switching the number you want to keep to another service provider, before switching it back to iD to use with the iD account/plan you plan to keep.

     

    Forum member (non-iD).
    A
    New Contributor
    • Alarming
    • Author
    • New Contributor
    • December 20, 2023

    Thanks for your help.

      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • December 21, 2023

      Hi @Alarming 

       

      If you’ve purchased a new iD Mobile contract with a new number instead of upgrading, you may need to do the above mentioned triangle port by @andewhite as moving a number directly from iD Mobile to another iD Mobile plan isn’t possible.

       

      A number would need to come from a different network back to the new iD Mobile plan.

       

      Tom

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        A
        New Contributor
        • Alarming
        • Author
        • New Contributor
        • December 27, 2023

        Further to this, I have moved number out to another Network provider.

        This went through ok.

        However the PAC they gave me to move back to ID was the same one that ID gave me to get out.

        ID will not accept this as think it is porting within ID.

        Chatting to other network for a long time - they reckon I have to wait 30 days to get a new PAC.

        Does that sound right and would that be 30 days from now or when ID gave it to me a week ago?

        Thanks

        A
        New Contributor
        • Alarming
        • Author
        • New Contributor
        • December 28, 2023

        ok i think sorted now. Cheers

          Tom
          iD Mobile Employee
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          • Tom
          • iD Mobile Employee
          • December 30, 2023

          Hi @Alarming 

           

          Glad to hear you've managed to get this sorted.

           

          Tom

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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