Have you changed your iD plan or direct debit date recently, @Jojo69? 

Doing either would explain why the bill is not what you expected. Otherwise, you might have been charged for out-of-plan usage.

I have checked all of this and it won’t show on my plan. I would like to know why I have been charged more 

Okay @Jojo69, try speaking to a customer service adviser online.

The advisers work until 8pm on weekdays - get in touch at https://idmobile.co.uk/live-chat. 

To bypass the 24/7 chat robot, type “talk to a person”, after connecting.

Hi @Jojo69 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom