Hi, my bill payment came out today and was refunded straight away....my plan says the payment was made on 04/05, but it wasn't paid until today and then refunded. Can't seem to get anywhere on that chat bot thing, what am I supposed to do?
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Just tell the 24/7 iD chatbot you want to “talk to a person”,
The iD advisers work until 8pm on weekdays.
Hi
Welcome to the Community!
I hope that you managed to get this resolved.
If you require further assistance, please let us know.
Kash
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