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Question

My old phone number hasnt been transfered, I sent my PAC code and my account started on 20/12/23

  • December 28, 2023
  • 1 reply
  • 120 views
P
Community Member

I recently bought a new handset and sim card package and received both on 22/12/23.

I included my PAC code details (VUK713106) when I placed my order online.

My IDMobile account number is 13426250

I have tried to change my phone number via my account page but have been unsuccessful as I have never received a transaction number.

Can you help please?

    This topic has been closed for replies.

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • December 30, 2023

    Hi @PeterMIngs 

     

    We'd recommend checking your emails, we should've sent an email with the subject "Welcome to iD" with your transaction number inside.

     

    If you don't have this, please let us know.

     

    Tom

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