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My service has stopped working - what do I do ?

  • 16 August 2024
  • 4 replies
  • 90 views

I have been using the service for over a year and my account is fully paid up . Yesterday out of the blue I got a text saying my SIM activation is nearly complete and since then my service has stopped. How do I get my phone service back ? I noticed yesterday there was emergency work being done and I couldn't access my account so I thought I would wait but still the phone won't call - and I can’t even reach my voicemail to see what calls I’m missing.

 

Any help/advice would be greatly appreciated. 

 

Tym Moore 

Contact id via DIRECT MESSAGE on social media, or use CHAT:

https://www.idmobile.co.uk/live-chat

Thanks Geluk. I have reactivated my SIM and waiting to see if this fixes my problem. 

The activation hasn't resolved the issue . I go round in circles on the chat line and get stuck was it asks me a question where neither answer applies - is there a number I can ring so I can speak to an actual person ? 

Hi @Tym Moore,

When you visit Live Chat please type chat to agent when prompted (usually twice).

You’ll then be able to select Customer Services as an option.

If you still have issues, please let us know and we can PM you.

 

Kash

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