Good Afternoon .
I have been with uou now for several months and once again today i am without network.I signed a 24 month contract with you and you are not providing the service that i am paying for therefore i would like to leave you and go to another more reliable supplier.I should not have any penalties to pay because it is you that are not supplying the service that we agreed in the contract.Alan Holmes
+25Hi
Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.
To discuss this further please chat to our customer service team, or see our complaints procedure page below;
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
Tom
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October Community Newsletter Giveaway T&C's:
1. To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “Win a Ninja (S)CREAMi with our magic potion of tips to protect your phone.”
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9. The Promoter accepts no responsibility for lost or incomplete entries.
10. One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
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13. Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.
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15. iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.
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