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  • No 4g signal but coverage checker says should be excellent coverage. Only able to get 1 bar of signal on 3g. Do i need a new SIM?.

I cannot use mobile data anywhere with my phone, it just doesn’t work. I have an IPhone 11. Signal bar only shows 1 bar but coverage checker says in my post code 4g should be excellent. I can only receive 1 bar on 3G. Post code is CO6 2FD. WiFi off & mobile data on. No matter what I do, I cannot improve signal where ever I go to so unless I have WiFi I cannot use my phone data plan of which I’m paying for unlimited but this is currently useless. Please can anyone help? 

Hi @Ben Fitch,

Welcome to the Community!

Sorry to hear about the issues you are experiencing. 

It sounds like it could be a faulty SIM or handset so it may be worth testing the SIM in a different handset.

Alternatively we can get a replacement SIM sent out or you can collect one from a Curry’s store.


Kash

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