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Hi,

I have been with ID for quite some time now. Everything was fine but from last couple of weeks I am not getting any SMS/OTP from automated services. Although I am receiving normal text messages from friends and family. Any suggestions

 

Hi @gaur-av 

 

Did you get OTP codes before? It’d be very strange for them to have been working and suddenly not working.

 

Tom

Hi @Tom 

yep, many times. Looking at my messages, the last one I received was on 7/11

Hi @gaur-av 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Sure, just replied to you, thanks,

Hi @Tom ,

It is more than a week now, but I am still not getting any OTP. I hope you can understand the frustration that I am facing using various services.

 

Thanks,

Hi @gaur-av,

Thanks for your patience.

We will get back to you via PM as quickly as possible.

 

Kash

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