Have your waited 48-hours since transferring your number from old provider to iD?

Was your old provider Vodafone, or someone using the Vodafone network?

My old network was ee, and as of typing this it has been around 57 hours

I know it’s frustrating, but you might be overthinking this. 
There are lots reasons why an OTP might not be received especially given an OTP message is generated on a computer system and has be transferred to a mobile network through a aggregator’s SMS gateway.

At least RCS messaging is working for you - this is often problematic for those new customers when transferring their number to iD.

Hope things sort themselves out soon.

At first I thought it was just PayPal but when trying to get other OTPs from amazon and Google, it just didn't deliver them. Its beginning to get slightly frustrating to be honest 

Unfortunately, SMS message standards don’t guarantee delivery.

I think companies that use an SMS gateway service, rely upon their service provider and the mobile networks to get message routing sorted out, which sometimes takes longer than expected after changing your mobile service provider @Adamlock.

I assume people texting you from their mobile phones don’t have a problem.

Hi @Adamlock,

Welcome to the Community!

Please let us know if you require further assistance with the OTP messages and we can PM you.

Kash

Yes I still require assistance 

Hi again. Could you please PM me to further help with me not recieving OTPs

Hi @Adamlock 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

 I require further assistance with the OTP messages, can you help?

I e had the same issue on going for months and they have done nothing. They will fob you off but seem incapable of properly porting a number.  If able I would cancel the contract before you are outside the cooling off period as you will be saddled with paying for a deficient service otherwise.  I bitterly regret that I let them fob me off until it was too late

Hi @liviu.andrei 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi @Shadermarine 

I believe we’ve already sent you a private message to take a look in to this.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hello,

I have the same problem with OTP. Please could you assist?

Thanks

Hey there @adri, how long have you had this issue for please?

Kind regards,

Tyler