Hi @IMullin 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi I don’t receive a welcome email so I’m unable to get a transaction number to port over my mobile number from old old account plz can I get my transaction number so I can submit a pac code 

Hi @Mohammed Touqeer 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi I've not received a welcome email

Hi @Daveadams,

Welcome to the Community!

I can see that it’s been some time since you posted.

Please contact our Live Chat Team and they can assist you as quickly as possible.

Kash

Hello. I also have a question on This. Signed up via MSE. Esim delivered and activated. No transaction number or welcome email received. Can you help?

Same issue. SIM is active but I didn't get a welcome email. I only have a 9 digit order reference number starting with a 1. This does is not accepted when I try to port my old number. Thanks

Hey there @AndroidMancave & @Helen Russell, sorry to hear that. Please contact our live-chat ASAP, who can get that for you or process the port their end for you:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler