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I am trying to port my old number from ee into id as I’ve just started a new contract with id. On my joining emails I was given a mobile number but that is different from the one that works on the phone and the id mobile sim! I now get emails through saying they relate to the last 4 digits of the number assigned to the sim and also this number is shown in the phone settings. 
basically I am entering all the correct details into the PAC entry page and I get an error message. I think the details say it is not possible to port an id number to id, although I am not trying to do that!

can someone help with this please?

Hi @Geebarry 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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