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I have all the info to process my PAC and switch to my old number, when clicking enter I get "something went wrong" I've double checked my information is correct. What are my options s when this happens?

Use the online iD Live Chat for support, and speak to a customer service agent.

Chat at https://idmobile.co.uk/live-chat (via popup window in a browser). 

The agents work until 6pm at weekends (8pm on weekdays). 

 


Hi @Ben Vandepeer,

Welcome to the Community!

We hope that you managed to get some assistance via Live Chat.

If you require further assistance, please let us know.

 

Kash


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