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paid billstill suspended

  • 17 February 2024
  • 10 replies
  • 155 views

I have paid my bill and still suspended it has been over 24hours please help me with this as I need the Internet for work thank you.

10 replies

J
Rank
Userlevel 1

Me too! I paid more than 48 hours ago, and still not reinstated. Not happy! 

Kash
Rank
Userlevel 8
Badge +7

Hi @Vgarvin @Jen2109,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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J
Rank
Userlevel 1

The payment has shown as completed on Friday 16 Feb at 10am. I’ve also provided the payment confirmation reference from my bank. Yet, it’s still showing as not paid, more than 4 days later. You cannot speak to an actual person to get this sorted out. I am VERY unhappy. 

Tom
Rank
Userlevel 8
Badge +6

Hi @Jen2109 

 

We’ve responded to your private message about this, we’ll continue there.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
G
Rank
Userlevel 1

I have paid my bill and its still suspended it has been over 24hours!!!!!

Baz Corbett
Rank
Userlevel 1

My accounts the same. my direct debit didn’t o through so I paid up directl with ID but my account is not workin and I can’t tuse my phone. I get put through to helpline which tells me I have pa my bill but nothing works. Hel

Baz Corbett
Rank
Userlevel 1

we need a helpline to support us when we can’t phone out. Very poor customer egagement!

G
Rank
Userlevel 1

we need a helpline to support us when we can’t phone out. Very poor customer egagement!

Whenever you need to call someone or something you cant even use it cause they literally cannot sort anything out 🤦‍♂️

C
Rank

paid bill account still suspended

Tom
Rank
Userlevel 8
Badge +6

Hi @Gabriel Fedak, @Baz Corbett & @choudhryimran 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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