Are you having this issue with the iD app, at my.idmobile.co.uk (in a browser), or with both @elpesto?

i just tried my browser, and it let me change it no problem, but the issue was on the app. Thanks anyway. @andewhite 

Yeah @elpesto, I’ve tried the iD app, but found it unreliable - only use my.idmobile.co.uk (in a browser) now, to manage my iD account online.

Hi @elpesto 

Glad to hear @andewhite could help you out with this.

Tom

When i try click forgotten password it saying my details are wrong and aint able to change so im logged out 

Hi @Katie Mcalpine 

Have you registered to the iD Mobile app/website before?

Tom

deleted my old app now new one won’t except my new password as iv forgotten my old password 

Hi @sairabi 

Have you tried entering a different new password?

Tom

I am having trouble with my password I 

Hi @Elizabeth Lewis,

Have you registered for the iD account before? If you’re unsure, it may be worth trying to register.

If not, what error do you receive when trying to reset your password?

-Lauren