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plan suspended, paid

  • June 21, 2024
  • 1 reply
  • 15 views

Camilla Duff
Community Member

Hello, 

my plan was suspended last week but I have since paid the balance but my plan hasn’t been reinstated. Help?!

 

 

Best answer by Tyler C

Hey there @Camilla Duff , welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 25, 2024

Hey there @Camilla Duff , welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler