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I’ve purchased a iPhone 15 with ID and went through the setup. I tried porting over her old number from three but kept in getting and error. Can you help?

Hi @Watermark 

 

What error are you getting?

 

Are you using the iD Mobile port form?

 

Does the transaction number you’re using begin with a 4?

 

Tom

Hi I’m getting a a message just saying there’s an error and check the information. Ive done this and still receiving the error.

 

using your online form.

 

transaction code starts with a 2

Had a chat with online, and problem sorted

Hi @Watermark 

 

Glad to hear a chat to our team was able to help you out here.

 

Please let us know if you need anything else.

 

Tom

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