filling out the online form, entering all details including pac code from o2, getting a oops something went wrong message
The online iD Live Chat team should be able to help process your PAC from O2
https://idmobile.co.uk/live-chat (via a popup window in your web browser)
The agents work until 8pm on weekdays.
no live chat pop up happening
Are you using a popup blocker or anti-malware package?
You can also contact iD support by sending a private message with Facebook Messenger, or an X (formerly Twitter) DM.
Hi
I’m sorry to hear this, does the transaction number used begin with a 4?
Please let us know if you still need any support and we can get in touch.
Tom
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