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Hi,

I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device.
 

Thank you,

Leah

Hey @Lthorne,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed


I need proof of usage, I've talked to the agents on chat twice but both time they told me to wait 48h but i still didn't receive it. Please message I urgently need it.


Hi @Sad Ali,

Welcome to the Community!

Are you still waiting on the proof to be sent?

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


Hi

I also need proof of usage for an insurance claim. 


Hi @Rich1503,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


Hi,

I had received proof of purchase but it’s proof of ‘usage’ that I need. My insurance had sent me a number associated with my insurance that was a temporary number and I want proof I haven’t used it for a refund on my insurance.

Thank you,

Leah


Hi @Lthorne 

 

We’ve responded to your private message about this.

 

Tom


i also need proof of usage please?


Hi @User Account,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


I also require this for registering with insurance.


I also require this for registering with insurance.

They’ll need it to register the insurance, but if you ever have to claim, they’ll understandably ask you for proof of cost (how much you paid for the device only). Something which I am in the middle of learning ID will not give you. Insurance premiums wasted.


Hi @Colonel888,

If you have purchased a contract handset we are unable to provide the full value of the handset on the document.

We can however add the monthly cost of the handset and term of the contract.

@id-mob-user did you get any assistance with your request or would you like us to PM you?

Kash


Please do PM.


Hi @id-mob-user 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Hi, 

I talked with you guys three times for the proof of usage and it's been more then 10 days . My insurance company is owned by currys and id mobile is also owned by currys . I don't know which one is more worse


I'm looking for a proof of usage document.

 

I can't find a live chat or anything on the ID mobile ap. Can anyone assist?


Hi @ch33naa 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Hi @Huw 2208 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


I needs my stolen phone  first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company  Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.


I needs my stolen phone  first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company  Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.

Well i had the same problem and they can't help first they keep saying you will receive in 48 hours and they will stretch your request and in the end they will say it's been so many days you didn't use your sim so we can't help you.  I just wish you won't the same problem. Because my claim had been cancelled because of lack of information.  


 

 


@ch33naa they are doing same with me right now i m requesting these documents from last four weeks they are doing same with me😞what should i do can you suggest me please because i need my stolen phone 😒 my insurance company just need first and last use of my stolen phone.


Hi @Gurinder kaur 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Hi @ch33naa 

 

I believe in your case your device wasn’t used in the last 30 days on iD Mobile, therefore we wouldn’t check the logs as they weren’t recent enough, sorry.

 

Tom


@Tom same thing they said to me my phone was stolen on 15/12/203 first they provide me wrong documents now they said they can’t send me documents because I didn’t use my phone last 30 days how this possible??