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setup sim card

  • July 30, 2024
  • 1 reply
  • 56 views

Alex Hudson
Community Member

Hi all new to ID mobile just wondering if the sim takes 24 hours to activate ordered yesterday at 5pm tried setting up at 5pm today not live at the moment and can’t create a ID account everytime I put number ,surname and DOB says don’t match there records like the number is not live yet 

Best answer by Matthew T

Hey @Alex Hudson,

Are you still experiencing issues? Looks like your number was registered on the iD Mobile app on the 31st July. Please let me know.

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • August 5, 2024

Hey @Alex Hudson,

Are you still experiencing issues? Looks like your number was registered on the iD Mobile app on the 31st July. Please let me know.

Thanks.