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Hi. My sim is not working although it says on the app that is active. It's a new account and number...

Hi @Harabagiuf 

 

Sorry to hear this, what device are you using the SIM card in?

 

Have you tried resetting network settings with the SIM card inside the device?

 

For iPhone;

Settings > General > Transfer or Reset sDevice] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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