https://www.idmobile.co.uk/help-and-advice/your-sim-card

This link may help, @zznw4m. 

Thanks for the response, however I've, already checked this out. It tells you how to activate an esim and how to change from an esim to a physical sim but nothing about going the other way.

Terry.

Hi @zznw4m 

We’ll be able to issue an eSIM if you’re sure you’d like this, please let us know if you’d like us to get in touch.

Tom

Okay @zznw4m, when asking for a replacement SIM, just request an eSIM instead of physical SIM. 

Your existing iD SIM would be deactivated when you request a replacement, so it’s a matter of waiting for the QR code from iD in order to install the eSIM on your handset. Once installed just activate the eSIM via the usual iD channels.

Hi @zznw4m,
I hope that you managed to get this resolved.

If you require further assistance, please let us know.

Kash

can someone to help me to order esim please?

Hi @stancu 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom