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Talk to a human

  • July 5, 2024
  • 2 replies
  • 298 views

Hazel Brooks
Community Member

I have Galaxy A54 5G.  Over the last 24 hours, I am not able to make any phone calls as a message comes up saying “”Not registered on Network”.  I am unable to access my online banking, as the 6 digit number for verification does not work.

I need 24 hour access to my phone as I am a diabetic with unstable blood sugars, and I need  to be able to call my family if I have a Hypo.

Best answer by andewhite

If you’re vulnerable, perhaps best to contact the iD Mobile dedicated Vulnerable Customer Team, @Hazel Brooks.

Call them on 0800 049 2376.

https://www.idmobile.co.uk/legal/accessibility

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 5, 2024

If you’re vulnerable, perhaps best to contact the iD Mobile dedicated Vulnerable Customer Team, @Hazel Brooks.

Call them on 0800 049 2376.

https://www.idmobile.co.uk/legal/accessibility


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2024

Hi @Hazel Brooks,

Welcome to the Community!

I hope that you managed to get your query resolved.

If there is anything that we can help with please let us know.

 

Kash