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Question

Two SIMS, Two Phones but only one live?

  • 17 August 2024
  • 1 reply
  • 15 views

I have just bought my son a new IPhone and inserted the new (replacement) SIM and activated it ready for his birthday tomorrow.  Problem is, the ID account now believes that his phone is a new one and all calls and messages are going to his phone and I am left without service unless connected to the WiFi!  Can anyone advise please?

Hi there @Denise Wilde, welcome to Community!

 

To have this looked into immediately, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


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