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I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? 
I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? 
I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email address

any help ? 

Just text “INFO” to 85075, @Shannon Bryan. 

You should get a text message with details of when your MINIMUM-TERM ends, along with information on any early termination fees, if you leave now. 

Otherwise, maybe speak to iD Mobile about your account using their online Live Chat service. 

The advisers work until 8pm on weekdays.

  

Hi @Shannon Bryan, we’ve turned off the old iD app/webservice to place more resources into the new version. This may be the reason why you’re unable to login.

You would also need to reregister for the new iD app. You would still be able to do this via your existing email if you’d prefer.

-Lauren

I want to leave this poor service

I want to get out of this because I can't access a sim card a phone number or a person to discuss it

I can't access a sim card. I can't access a phone number. I can't access my ID account because you need both of the above to do so. ID can access my money as I have authorised a direct debit. I am paying for no service. 

Hi @Terry Doyle 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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