Hey @Paula Fletcher, 

Sorry to hear of the issues you’re experiencing accessing your iD account. 

I have removed your personal details from the post as this is a public forum, and we encourage users not to post personal information. 

I’d recommend getting in touch with our Live Chat team, to help get you registered.

Thanks,

Nikhil

Hi @Paula Fletcher,

Welcome to the Community!

I hope that you managed to get this resolved with the Live Chat Team.

If you still require assistance, please let us know.

I would firstly advise ensuring that you have registered an account using the link below:

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

Kash