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Question

unable to claim apple music offer

  • 25 November 2023
  • 5 replies
  • 218 views

Have recently signed up to iD and trying to claim the Apple Music. As I’m already with Apple I ended my subscription and as per T&C’s was expecting to get a 2 month sub for free. 
I tried for the freebie, follow the instructions and it shows as a two month sub starting from 6th December. When I double click the side button I get a pop up saying it’s for new subscribers only. 
can anyone advise how I can activate this as it states returning subscribers get two months? I was going to wait until the 7th of Dec but that will mean I have passed the 12 day cut off for the freebie as described by another user in another question. 
Any advice would be greatly appreciated,

thanks. 

Hi @RJ75 

 

Could you let us know where it states returning Apple Music subscribers get this offer?

 

Tom


It’s says in the T&C’s on the iD site 


Section 5 of this page 

 

iD T&C’s for Apple freebie


Hi @RJ75,

Can you please send us a screenshot of the error you are getting and the link you using?

I have sent you a PM with the links to try and hopefully they should work.

Kash


Hi @Terib1,

Have you received an email after making your purchase, it can sometimes appear in your junk emails.

How long has it been since you purchased your plan?

 

Kash


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