Hi I tried to upgrade my phone this morning to Samsung 24 with double memory and a galaxy watch. I could not get my trade in phone page to work. It would not find my old phone. I had a three hour drive home from work and have logged on to try again. Please can someone contact me as I can't find the deal with the watch. It said it had to be ordered by today !
Kind Regards Lana
Have you tried using the Samsung Shop Online,
You might be able to get the watch offer if you purchase a SIM free S24 from the Samsung Shop Online.
Hi
Sorry to see that you had issues with purchasing and trading in, we’d recommend trying to call the sales team on 0207 1391 397 should you be having issues on the app/website with purchasing.
Tom
Hi just upgraded thought that I would get the 30 GB data for the £8 a month but mine has gone over to 25 GB by the looks of it ? I will be going abroad shortly and just needed to know if I can get the full 30 GB in the EU please?
Thanks Lana
Welcome to the Community!
I can see from the screenshot that it is a 30GB plan.
You’ll get the 30GB amount once your allowances refresh to use abroad in EU inclusive roaming countries..
Kash
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