Where to get help and support from iD Mobile

Where to get help and support from iD Mobile
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S
Rank

Il give them another 48hours if no reply il take it higher 

Kash
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Userlevel 7
Badge +7

Hi @Smithy86,

Sorry to hear that you haven’t had a call back.

If you are still waiting for a reply/update please get back to us here and we can take a look at it via PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank


Ref my recent order No. REMOVED: Transaction number:- REMOVED

I have thus far received two emails concerning this order, both quoting new number REMOVED.

During the order process I requested retaining my existing mobile 0xxxxxx5163, submitting the required PAC details as requested.

Wishing to make sure the order/porting instruction was to be properly carried out, I have spent most of this morning trying every-which-way to contact someone - anyone - at iD to put my mind at rest. All to no avail.

After a wait of almost twenty minutes on telephone No 02071391397, I at last spoke with some person claiming to represent iD. Clearly unable or unwilling to help, he directed me back to your unfathomable iD website before rather rudely ringing off on me. Very annoying!

This is not good enough, and certainly not the sort of service I intend to tie myself to should contact be necessary in the future.

I’ve come across some rubbish service provider interfaces over my last 30 or so years on line, but iD beats them all - and beats them hands down.  

Please cancel the above referred order. I have already made it my business to cancel the Standing Order instruction to my bank. I shall return, unopened, the iD SIM card which arrived with today’s post and unless the return address is a state secret please be good enough to share it with me. Otherwise, after 7 days it will be binned.

I look forward to your acknowledgement of this cancellation order and having nothing further to do with iD.

Personal and contact details as-per the quoted order.

 

andewhite
Rank
Userlevel 8
Badge +9


Ref my recent order No. 127656615: Transaction number:- 438301169

I have thus far received two emails concerning this order, both quoting new number 07453163169.

During the order process I requested retaining my existing mobile 0xxxxxx5163, submitting the required PAC details as requested.

Wishing to make sure the order/porting instruction was to be properly carried out, I have spent most of this morning trying every-which-way to contact someone - anyone - at iD to put my mind at rest. All to no avail.

After a wait of almost twenty minutes on telephone No 02071391397, I at last spoke with some person claiming to represent iD. Clearly unable or unwilling to help, he directed me back to your unfathomable iD website before rather rudely ringing off on me. Very annoying!

This is not good enough, and certainly not the sort of service I intend to tie myself to should contact be necessary in the future.

I’ve come across some rubbish service provider interfaces over my last 30 or so years on line, but iD beats them all - and beats them hands down.  

Please cancel the above referred order. I have already made it my business to cancel the Standing Order instruction to my bank. I shall return, unopened, the iD SIM card which arrived with today’s post and unless the return address is a state secret please be good enough to share it with me. Otherwise, after 7 days it will be binned.

I look forward to your acknowledgement of this cancellation order and having nothing further to do with iD.

Personal and contact details as-per the quoted order.

 

Hopefully a bad actor or scammer doesn’t do something with the information you’ve posted in this public forum @Brianhv. 

Cancelling the direct debit doesn’t cancel your contract with iD. I’d suggest you cancel your order, during the cooling off period instead - less likely to end up with missed payments on your iD contract and the potential problems that might cause.

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Brianhv 

Not sure what number that 020 one is that you called but doesn’t look like our contact number.

Our Support is also online, but we do have a number reserved for our most Vulnerable customers (which is not the one above).

I’ve removed any personal details from your post for security reasons.

 

As for your query, you may have requested to keep your number, but you would have also selected a date to keep this.

We still need to connect your SIM with a number on the network in order to replace this with the one you chose..

In this case, you’ll get a “temporary” number which is the one above.

Then, whatever date you chose to keep your number on is the date your number switches over, thus replacing this.

Apologies if this was not made clearer. Info on this here: https://www.idmobile.co.uk/help-and-advice/switching-to-idmobile

 

All ports work the same way, so even if you joined another network, the process is still the same.

Your contract is always connected with a number at any given time.

PAC codes only replace a number, they can’t be used to connect the SIM with your desired number at the point of purchase.

 

Yes we could not send an email with the temporary number, however, there are lots of users who do chose to use a new number also, and we’re not able to only send these to x people who have not submitted a request to keep their number.

The email is sent on all connections.

 

As advised above, cancelling your Direct Debit won’t cancel the contract and may only negatively impact you.

If you wish to cancel, let us know and we can PM you here.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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