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£150 S22 Ultra trade-in boost

  • 6 January 2023
  • 5 replies
  • 77 views
B
Rank

Hopefully you can help me with this too @Mohamad . I purchased an S22 Ultra on 21st November with the trade-in boost offer, but have had nothing further on the trade-in element, despite emailing on the 3rd December, 18th Decemeber and 4th January. Not one reply on the last 2 occasions.

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Best answer by Mohammed 9 January 2023, 14:42

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5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @bandituk,

I think you’ve tagged the wrong Mohammed here, however, I can support.

Sorry to hear you have not received your trade-in promotion.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

I've had this issue too, was emailed with the original trade In price of £84 but not had the 24 hour email for the £150 boost when buying the s22 ultra. Was this promotion legitimate? Seem many have had to chase this up theirselves 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @BuBuBu,

Yes it is a genuine offer, the Trade-in Team at Carphone Warehouse are just dealing with a high volume of trade-ins from my knowledge.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank
Userlevel 1

Hi @Mohammed, I'm in the same position as BuBuBu. Had the email and payment for my phone but not the additional offer money.

Thank you :)

Tom
Rank
Userlevel 7
Badge +4

Hi @Kingsleyn92 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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