2 accounts in our name - fraudulent - final demand letters

I searched the forums for FRAUD and saw hundreds.  So I know that my problem is not unique.

We received 2 letters in May, same day, both dated 16th - identical amount £111.98 but different account ref.s.

We have never had any dealings with ID Mobile (and now never will ...for-sure).

I contacted ID Mobile through their Chat service - eventually got to someone who asked me to provide my person data.  Ironic as the issue is caused by theft of personal data.  I refused, of course.

I reported to Action-Fraud, which turns out to be a total waste of time as the response I got stated that this type of “crime” is not one that the police deal with - basically pointless.

I tried the phone number option instead .. eventually got someone who also asked to to provide me person data, to which, of course, I refused.

I then wrote to the UK address for ID mobile - addressed to the Legal team.  I eventually got a “holding response” reply addressed “Dear Quinton”.  My name is not Quinton.

Now, two months on, my wife has a black-mark on her credit rating in the amount of both accounts added together.  Presumably, so have I.

There is no apparently way to contact ID mobile without being asked to provide my personal data.  

The poor souls in India on the chat and phone lines have no escalation path available to them to actually get anything done.  They do their best, very sympathetic etc. … but all their script allows them to do is to request personal information about me to apparently fill in a form.

Deal with this please, ID Mobile and … for goodness sake sort out your new account set up verification checks so that people like me do not have to waste our valuable time sorting out the fall-out from your poor account/financial controls.

Okay @Mikey010, I’m just an iD community member like you.
It seems, like many others, you’re finding it incredibly frustrating dealing with iD Mobile. 

I’ve found using Facebook Messenger or Twitter (X) are the most effective ways of communicating with iD Mobile - I hope you manage to resolve your issue @Mikey010.  

One thing to bear in mind though - this is a public forum, which any body on the Internet can read. 

Hi @Mikey010,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash