How do we get ID Mobile to cancel the debts wrongly in our name and clear our credit rating back-mark
Best answer by andewhite
View originalHow do we get ID Mobile to cancel the debts wrongly in our name and clear our credit rating back-mark
Best answer by andewhite
View originalSorry to hear you’re a victim of fraud
The above community article might be useful in this situation.
I searched the forums for FRAUD and saw hundreds. So I know that my problem is not unique.
We received 2 letters in May, same day, both dated 16th - identical amount £111.98 but different account ref.s.
We have never had any dealings with ID Mobile (and now never will ...for-sure).
I contacted ID Mobile through their Chat service - eventually got to someone who asked me to provide my person data. Ironic as the issue is caused by theft of personal data. I refused, of course.
I reported to Action-Fraud, which turns out to be a total waste of time as the response I got stated that this type of “crime” is not one that the police deal with - basically pointless.
I tried the phone number option instead .. eventually got someone who also asked to to provide me person data, to which, of course, I refused.
I then wrote to the UK address for ID mobile - addressed to the Legal team. I eventually got a “holding response” reply addressed “Dear Quinton”. My name is not Quinton.
Now, two months on, my wife has a black-mark on her credit rating in the amount of both accounts added together. Presumably, so have I.
There is no apparently way to contact ID mobile without being asked to provide my personal data.
The poor souls in India on the chat and phone lines have no escalation path available to them to actually get anything done. They do their best, very sympathetic etc. … but all their script allows them to do is to request personal information about me to apparently fill in a form.
Deal with this please, ID Mobile and … for goodness sake sort out your new account set up verification checks so that people like me do not have to waste our valuable time sorting out the fall-out from your poor account/financial controls.
Catch 22? Maybe!
Will I succumb and give ID Mobile my data? No!
Okay
It seems, like many others, you’re finding it incredibly frustrating dealing with iD Mobile.
I’ve found using Facebook Messenger or Twitter (X) are the most effective ways of communicating with iD Mobile - I hope you manage to resolve your issue
One thing to bear in mind though - this is a public forum, which any body on the Internet can read.
Catch 22? Maybe!
Will I succumb and give ID Mobile my data? No!
Do you really expect to call a company, refuse to provide them with any personal information only to request that they close two active accounts claiming they were fraudulently obtained and have them “Sure! All done”? You’re going to have to engage with them if you want a resolution to your problem!
https://www.actionfraud.police.uk/what-is-action-fraud
You can report fraud or cyber crime using our online reporting service any time of the day or night; the service enables you to both report a fraud and find help and support. We also provide help and advice over the phone through the Action Fraud contact centre. You can talk to our fraud and cybercrime specialists by calling 0300 123 2040.
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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