Question

4th time its been esculated still no switchover

  • 27 June 2023
  • 3 replies
  • 34 views
Alan Cole
Rank
Userlevel 1

i was due a switchover on the 21/6/23 not happened yet 27/6/23,4 times its been escalated to technical, was told waiting on 3 file exchange process, suggested  i should contact 3 and ask, really not satisfactory at all

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3 replies

andewhite
Rank
Userlevel 8
Badge +9

Indeed not a great start @Alan Cole.

Mobility number portability is regulated by OFCOM and is supposed to happen within one working day. The gaining service provider is 100% responsible for the porting processes, so the consumer only has a single point-of-contact.

iD Mobile are required to compensate you for each day the transfer gets delayed, which isn’t much help when you want the number you’re keeping to work normally.

Alan Cole
Rank
Userlevel 1

thanks for the info,but like magic its switched over tonight,its only been a week late,but thanks again

Tom
Rank
Userlevel 7
Badge +4

Hi @Alan Cole 

 

I’m sorry to hear your port didn’t go over on the date scheduled, however I’m glad to hear that it’s sorted now.

 

Please let us know if you need anything else.

 

Tom

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