Question

£75 Additional Trade-in Payment

  • 7 March 2024
  • 3 replies
  • 38 views
R
Rank

I have not received the additional £75 trade in value which was part of my S24 offer. I have emailed the suggested email but no reply. How can I escalate this?

 

3 replies

Tyler
Rank
Userlevel 3

Hey there @Redpaul43, we’re very sorry to hear this. 

 

Please may I ask when you traded-in your phone and when it reached us back at our warehouse please?

 

Also, have you received confirmation that we’ve got it, and have you received your initial trade-in payment?

 

Finally, to confirm, what email address did you contact please?

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi

Got new phone 12/02/24

Sent old phone back on 15/02/24

Got initial trade in payment 27/02/24

Sent email re trade in £75 to tradeuphelp@currys.co.uk on 25/02/24

Kash
Rank
Userlevel 7
Badge +7

Hi @Redpaul43,

I would advise contacting the team again as I know that replies from them are taking a little longer than usual due to how busy they are.

Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

If you don’t get a response within 72 hours, please let us know and we can escalate it for you.

I would also advise checking your junk emails for any replies.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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