Question

Account has been opened with my details

Z
Rank

Hi,

I am writing this on behalf of my father as he is currently out of the country for the week. He has been facing credit fraud recently and I’ve seen that an ID Mobile account has been made. I recieved a letter in the post of a final demand notice of a £58.99 charge that needs to be paid within seven days. I have reported to action fraud already and have a crime reference number.
 

I want to close this account asap and any help is greatly appreciated.

Thank you

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2 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Unfortunately if the account is in the name of your father then your dad is the only one iD Mobile will communicate with. Have him make contact once he returns to the UK.

Tom
Rank
Userlevel 7
Badge +4

Hi @Zubair874 

 

I’m sorry to hear this, as @WelshPaul suggests we’d happily help here however we’d need the account holder themselves to contact us directly so we can make things right.

 

Tom

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