Hi team
I paid my monthly bill with id today at 12:37 and I still haven’t had my account reactivated.
please can this be sorted as soon as possible. My name is Krystian Heald. Happy to provide further details if needed.
account still deactivated - ive paid my bill!
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Userlevel 8
+9
It can sometimes take up to 24-hours for iD’s systems to recognise you’ve paid, and unblock your iD account
Other community members have found restarting their handsets sometimes unblocks a just paid iD account.
Otherwise, best to contact iD support using online live chat, Facebook Messenger, or via a Twitter direct message.
The support teams work until 8pm on weekdays - good luck
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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