How do I remove Adult content filter because I don't have any button to do it?
Best answer by Mohammed
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Userlevel 8
+9
Are you PAYG or pay-monthly?
With PAYG plan it might not be possible to easily verify someone is over-18.
Userlevel 1
PAYG unfortunately I can send any needed documents
Userlevel 8
+9
You could try getting it sorted via iD live chat at https://idmobile.co.uk/contactus - scroll down and look for the “Chat to us” button.
The agents work until 8pm weekdays (and 6pm at weekends).
Userlevel 1
You could try getting it sorted via iD live chat at https://idmobile.co.uk/contactus - scroll down and look for the “Chat to us” button.
The agents work until 8pm weekdays (and 6pm at weekends).
I tried but that only make me talk to bot which don't help at all only send me to side where is services ->adult filter off I don't have this bottom so it can't help me
Userlevel 8
+9
Okay
Userlevel 1
Okay
Thanks
Userlevel 1
Unfortunately customer service just wait for 8pm to i cannot call them cause they told me all will work in like 30 min and after that 30min I checked adult filter still on I seen its 5 past 8pm and I can't write to them
Userlevel 7
+10
Hey
I’ll help you get this sorted.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Can you help me with the same problem please
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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