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After more than 2 week SIM still not arrived

S
Rank

I’ve not been sent any dispatch or tracking information.

I cannot get into ‘My iD Account’ and can’t reset my password.

I don’t know my ‘new’ phone number!

 

 

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Best answer by andewhite 1 March 2023, 22:07

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like your order wasn’t processed, or it’s been lost in transit @SeanWK.

Did you get an order acknowledgement email from iD, with your web order number @SeanWK?  

S
Rank

Thank you for your reply. 

I have an ‘Order Complete’ on 16-Feb, do you want me to post the Order Ref. or Transaction number on here?

andewhite
Rank
Userlevel 8
Badge +9

Okay @SeanWK, I’m not an iD employee - just trying to help.

As you’ve got an order reference from iD, it looks like the order item (SIM card) has been lost in-transit.

Get a free replacement in-store at Currys, or contact iD online using their live chat service.
Alternatively get in-touch through Facebook (using Messenger), or Twitter (by DM), and ask for a replacement SIM.

If I was in your position @SeanWK, I’d hurry up. If you ordered a pay monthly SIM, iD began charging your iD account when they dispatched your order - even if you don’t get your order item/s.

Good luck @SeanWK. 

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S
Rank

Thank you, will do.

Tom
Rank
Userlevel 7
Badge +4

Hi @SeanWK 

 

Have you got in contact with us via the above methods from @andewhite?

 

Please let us know if you still require assistance so we can get in contact here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Hello, Thank you everyone for your comments - new SIM arrived on Friday as promised.

Sean

Kash
Rank
Userlevel 7
Badge +7

@SeanWK,

Please let us know if you require further assistance and we would be happy to help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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