Question

allowing withheld calls

  • 17 October 2023
  • 9 replies
  • 198 views

Good Morning, we will be getting a call from DWP and they will be using a withheld number how do I make sure it gets through 


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9 replies

Userlevel 8
Badge +4

Hi @Lynda M Lynch 

 

Let us know how you get on.

 

Tom

Userlevel 8
Badge +9

It might be an idea to make sure your iD voicemail works.
At least the caller has the option of leaving you a message, if you’ve not got coverage when they call.

 

Okay let's see what happens thank you I'll be back if this doesn't work 

Userlevel 8
Badge +9

That seems strange @Lynda M Lynch.

If a caller withholds their number when making a call, the receiver still gets the call but is unable to see the caller’s telephone number - the receiver’s phone usually says withheld number or something similar.

 

 

But I've had hospital appointments not come through because they've used a withheld number 

Userlevel 8
Badge +9

All that happens with withheld numbers, is the caller has chosen to hide their number when calling your mobile phone @Lynda M Lynch.

Provided your mobile phone has coverage, calls from any callers choosing to hide the number will still reach your mobile phone.

 

Should read "how " do I know 

But I do I know that withheld numbers get through is there anyway to check in settings 

Userlevel 7
Badge +7

Hi @Lynda M Lynch,

Welcome to the Community!

As long as you have coverage you should receive the call just fine.

If you have any issues, let us know.

Kash