Question

Another ‘refer a friend’ issue

  • 26 October 2023
  • 3 replies
  • 32 views
J
Rank

We are also awaiting the refer a friend reward for new customer referral, we’ve passed three bills and checked the spam folder.Where do we escalate the issue for resolution? 

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @JTVymru,

Welcome to the Community!

It may be worth checking the link below and checking that you have met all the terms and conditions.

https://www.idmobile.co.uk/legal/terms-and-conditions-refer-a-friend

If you have followed all the steps, please let us know and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi Kash

We are eligible according to the terms and conditions , have passed the three bills and have checked and rechecked all of our mail including spam without success. What should we do next?

Thanks

Kash
Rank
Userlevel 7
Badge +7

Hi @JTVymru,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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